Hundreds of dollars are missing from my bank account. Apparently it all went to State Farm. I have as much to do with State Farm as I did with the Armenian genocide, i.e. nothing.
I called the number listed for State Farm on my bank statement. No answer, so I looked them up online and called the listed number. The woman from the credit card department transferred me to their “insurance” department. I told the woman there what happened, expecting the usual resistance and hoops to jump through. Instead, she put me on hold while she said she was getting the form to process mailing my refund. When she returned, I figured we’d establish some formal relationship and that she’d need to give me contact information to send them proof of my claim. Instead, she asked me for my name.
Then my phone number.
Then my email (I gave her my work email).
Then “just” the last four digits of my bank card. I noticed how slyly specific she slipped in the “just”: “…just the last four digits of your card number.”
“Why do you need my card number if you’re mailing me the refund?” I asked. At this point I heard the line go mute, like when someone puts you on hold. This lasted for 10-15 seconds. Then she was back.
“Well, we just do. We need it because it says we need it to process the refund.” I stayed silent. She went on. “I’m not asking you for the whole number. Just the last four.”
Ordering anything on earth online and having it delivered days later’s pretty sweet. Anyone on earth having a chance to rob you of money from a bank account…an account that only exists because it’s supposed to be more secure than keeping it under your mattress…I feel like under my mattress is safer than the rest of the world.